A solo pediatrician in Maryland. Every hat in the practice. And vaccines were the heaviest lift of all.

How Dr. Yolandra Hancock went from typing every lot number by hand and fronting the cost of every vaccine order to a practice where her only vaccine jobs are counting inventory and scanning.

"I would recommend Canid to every pediatric, family medicine, any practice that's giving immunizations. You need to sign up."

Dr. Yolandra Hancock, Generational Health Center

Dr. Yolandra Hancock, owner of Generational Health Center in Upper Marlboro, Maryland

The doctor, the nurse, and a good part of the front office. All the same person.

Dr. Yolandra Hancock, "Dr. Yola" to the families who know her, is a double board certified pediatrician and obesity medicine specialist. She owns and runs Generational Health Center in Upper Marlboro, Maryland, where most of her time goes to pediatric care: well visits, sick visits, and everything in between.

She describes herself as "that old school mom and pop pediatrician." She's the doc. She serves in the nursing capacity. She handles a good share of the administrative work too. The practice sees privately insured and cash pay families; as a small practice, taking on public payers alongside private ones was more juggling than one person could reasonably manage.

And of everything she juggled, one thing stood out. In her words, managing vaccines, the supply, the availability, the billing, all the logistics, "has probably been one of the heaviest lifts of all of the tasks that I've had in practice."

Solo Provider Upper Marlboro, Maryland 100% Private & Cash Pay Tebra EMR Independently Owned

Before Canid

What she was dealing with

Every vaccine at Generational Health Center ended with Dr. Hancock at a keyboard. Recording an immunization in the EMR meant manually typing in the lot number, typing in the expiration date, and identifying the injection site, dose by dose. Combination vaccines made it worse: type in DTaP and the system would return a list of five different DTaP options, leaving her to decipher which one was actually in her hand.

"It was just very, very time consuming," she says. "Taking time away from getting notes done, taking time away even more importantly from my family, and making me feel very overwhelmed."

Then there was the money. She ordered vaccines upfront out of her own budget, then hoped enough families came in for shots before the invoice came due. Insurance companies took their time reimbursing, and she needed enough money in the bank to cover the next order of immunizations. Some stretches, she was effectively paying out of pocket to keep children vaccinated. Her words for it: "robbing Peter to pay Paul."

And through all of it, the safety net was her own attention. Expiration dates, correct product selection, accurate records: every check depended on one very busy person catching everything, every time.

With Canid

What changed

The typing was the first thing to go. Scanning replaced the manual entry: scan the dose, and the lot number, expiration date, and the exact product land in the record automatically. No more typing in DTaP and deciphering a list of five options. The recording work that used to steal time from her notes and her family simply left her plate.

Her vaccine responsibilities today fit in one sentence. "My responsibility now is to get my inventory counts done and to make sure that I'm scanning correctly." Everything else, the recording, the billing, the follow-through with insurance companies, is handled by Canid's team working alongside her.

The cash flow gamble ended too. Canid purchases the vaccines, so the practice is no longer floating the cost of an entire fridge of inventory while waiting on insurers to pay. The cycle of ordering, hoping, and covering the gap out of pocket stopped. As she puts it, it was robbing Peter to pay Paul "until Canid came in and worked their magic."

And the system started catching what one busy human can miss. One day she scanned a dose before administering it and got an alert: this shot expired two days ago. Full stop, before it ever reached a patient. "I obviously want to be as perfect as I can in practice, and sometimes I cannot. I'm human." Now the scanning workflow backstops her on every single dose.

Where she is now

Canid has been a lifesaver. It has been game changing for me personally, professionally, financially.

Dr. Yolandra Hancock, Generational Health Center

More than a year in, Dr. Hancock's entire vaccine workload is inventory counts and scanning. The manual EMR entry is gone. The reimbursement chase is gone. The upfront purchasing risk is gone. She calls Canid "my extended family that navigates the vaccine environment on my behalf, and on behalf of my families."

The time she used to spend typing lot numbers now goes to finishing notes, seeing patients, and being home with her own family. And every dose that leaves the fridge gets checked by the system before it reaches a child, so being human is allowed again.

Her verdict after more than a year, in her own words: "It's just been incredible."

A solo pediatrician in Maryland. Every hat in the practice. And vaccines were the heaviest lift of all.

The doctor, the nurse, and a good part of the front office. All the same person.

What she was dealing with

What changed

Watch Dr. Hancock tell it herself

See how Canid works for practices like yours

A solo pediatrician in Maryland. Every hat in the practice. And vaccines were the heaviest lift of all.

The doctor, the nurse, and a good part of the front office. All the same person.

What she was dealing with

What changed

Watch Dr. Hancock tell it herself

See how Canid works for practices like yours

Book a Demo

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