Our team in action
We show up in person
From launch day to PMI conferences, the Canid team is on the ground working alongside practices across the country.
Canid is a partnership. A dedicated team of 140+ people handles the operational weight of your vaccine program so your staff can stay focused on patients.
Most platforms hand you software and a support email. Canid works differently. We adapt to your operational reality instead of forcing you into a rigid process. Every practice is configured individually based on how you actually work.
Practice-type configuration
Private-only practices, mixed Private/VFC, heavy Medicaid, family medicine with pediatric volume. Each gets a tailored setup, not a one-size-fits-all template.
Workflow adaptation and EMR customization
We integrate with your existing EMR and adapt to how your staff already works. Desktop EMRs get a system tray extension. Web-based EMRs get a Chrome extension. Either way, it pulls the patient you're viewing automatically.
Engineering builds what customers ask for
When recurring pain points surface, our engineering team evaluates and builds a solution. Consent forms, vaccine refusal documentation, and full ERA reconciliation were all originally customer requests.
Nationwide team
A dedicated billing team focused solely on vaccine billing, distributed nationwide with onsite support capability.
Active engineering team
Features get shipped based on what customers need. This is a living product with a team behind it that listens, evaluates, and builds.
HIPAA compliant
Full data ownership stays with the practice. Stripe handles payments securely. Canid never accesses banking credentials.
You'll meet this team through their work.
Every morning
A dedicated billing team chases denials, appeals underpayments, and fights for every dollar. Even $5 shortfalls get tracked down because they add up to thousands over time.
Every week
Specialists run full 3-way reconciliation between physical inventory, Canid records, and state registries. They resolve registry errors, prep for audits, and coordinate with state programs.
Every month
The engineering team evaluates recurring pain points and builds solutions. Quarterly audits run for every practice: claim status, borrowing patterns, stuck claims, and collaborative action plans.
At launch
The team shows up in person. They count your inventory, deploy scanners, run 15-minute training workshops, and stay until your staff is comfortable. Multi-location practices can launch both sites on the same day.
You're not dealing with a generic help desk. You have named people who know your practice, your payer mix, and your workflows.
Your CSM is a long-term partner who knows your practice inside and out. They handle escalations, quarterly reviews, and strategic recommendations. This isn't someone you get assigned randomly each time you call.
Post-launch cadence
First 30 days: Weekly check-ins
After ~30 days: Biweekly touchpoints
After 90 days: Reevaluate cadence
Ongoing: Quarterly audits for every practice
Day-to-day issues get handled through a dedicated support team. Create tickets from any patient billing record, and support replies within the day. Covers inventory, VFC, billing, and workflow questions.
Our onboarding specialists lead onsite launches, run 15-minute training workshops, and handle the full 4-week onboarding process. The onboarding team stays involved for the first 90 days before transitioning you to your CSM.
Claims don't just get submitted and forgotten. Four specialized teams handle every stage of the billing lifecycle:
Corrections team
Configuration errors like wrong CPT codes or missing modifiers.
Resubmission team
Network issues like out-of-network prescribers. Adjusts billing strategy.
Appeals team
Payer processing errors. Fights via portals, phone, and fax.
Review team
Coverage gaps. Monitors up to 3 months for eligibility updates.
Handles VFC coordination, state registry management, borrowing compliance, inventory reconciliation, and audit preparation. Canid is the only platform that actually touches VFC operations.
From launch day to PMI conferences, the Canid team is on the ground working alongside practices across the country.
These are operational commitments that define how Canid works every single day.
Launch day happens onsite at your practice. Not on a Zoom call. We count inventory, deploy scanners, and train your staff in person. Multi-location? We can launch both sites on the same day.
Consent forms, vaccine refusal documentation, ERA reconciliation push-back to EMRs. All originally customer requests. The engineering team evaluates recurring pain points and ships solutions.
The billing team chases every underpayment. Small $5-$20 shortfalls that most practices write off add up to thousands per year. Four specialized teams handle corrections, resubmissions, appeals, and reviews.
Canid is the only vaccine management platform with full VFC support. Registry uploads, inventory reconciliation, audit prep, eligibility checks, automated forms, borrowing compliance. No additional cost.
Everything stays behind the scenes. No confusing eligibility rules for parents. Pediatric patients never pay for vaccines out of pocket. Even in complex scenarios, Canid handles resolution without touching the patient relationship.
No lifetime lock-in. No long-term contracts. 30 days notice, and you're out. We earn your business every month. If we're not delivering, you should be able to leave.
Practice managers and physicians who work with Canid every day.
Awesome. You just did that? This is too easy — it can be fixed in seconds?
Brittany Wilson
Lighthouse Pediatric Care — Georgia | Customer since Apr 2025
Canid audited over 700 of our claims and found more than 130 billing errors we'd missed. That's what their team does.
Gloria Rodriguez
Silver Bell Pediatrics — Texas | Customer since Oct 2024
I don't know how the billing team does it. They chase things down that we would have just written off.
Marla Voos
Pinery Pediatrics
It's always nice to work with small companies like Canid, because everybody here is like family.
Nuri J Palaguachi
Elizabeth Avaricio MD — New Jersey | Customer since Sep 2023
Canid handles the operational weight of your vaccine program so your team can stay focused on patients. No lock-in. No hidden fees. 30 days to leave if we don't deliver.